As has been widely publicised by some, and kept extraordinarily quiet by others, this week has been a nightmare if you are a commuter on Southern, Great Northern, Northern Trains, and especially Thameslink. The introduction of the most comprehensive timetable change in decades has seen a huge number of cancellations, delays, short terminations and massive overcrowding.
The rail industry's response has been lamentable. Passengers - who pay their wages - have been kept in the dark, not knowing what trains are going to run from one day to the next. The mainstream media was all over it for a couple of days - except for those poor souls in the North, but most of them were going for the sensationalist stuff more than highlighting the real problems. The industry media have collectively caught laryngitis. not wanting to upset their mates on the inside.
On top of this the utter contempt shown by GTR towards the disabled (no train must be delayed due to the boarding of a wheelchair) has been downright inhuman. It has highlighted what everyone, including your humble blogger, has been saying in that removing the guards from trains has a much bigger impact then simply who presses the "doors close" button.
So this page is for those caught up in this utter chaos this week to have a voice - relate your experiences, so that I, and others, can force those who are in charge to look at your accounts and do the decent thing and make changes so the passenger is put first.
I will only approve comments relevant to this topic, and appropriate to be read by all. This is important to a lot of people. It needs to become important to a whole lot more.