- AnglianBus lead the country in Customer Satisfaction
- New E200 for BorderBus
- Major changes coming up for services
- First repainted GY ALX400 returns
- Saloon merry-go-round
- Good press for the area
They certainly deserve to after their quite remarkable achievement this week, when in the latest Passenger Focus survey results for 2014 they topped the UK for Passenger Satisfaction. Hardly surprising they got the STEVE award for Friendliest Driver then is it! And it is the drivers who should take the majority of the credit for this. Whilst there has been an element of internal turmoil the drivers have just got out there and done their job. I hope the company recognises this fact. There was nothing in the survey Anglian fell down on, and in some areas left the rest of the country standing in their wake, especially in the length of time for journey category. However it should be mentioned that all of our companies that took part in the survey did well - KonectBus came joint second, Ipswich Buses joint third, and First in Norfolk and Suffolk were only beaten by First York. Indeed, rather bizarrely First Suffolk came joint top in the country for Value For Money. One thing I did notice, however, is that on comfort of the seats First Suffolk scored considerably higher than First Norfolk. That'll be the Presidents and B7l's then!
One factor that I believe made a massive difference for Anglian doing so well is the fact that none of their vehicles are fitted with assault screens. This makes it far easier to strike up a raport with the passengers. On Boro'line we had the same policy, and we had far less incidents than our London Central colleagues, who had assault screens. A lot of Anglian drivers I have spoken to have mentioned that they far prefer driving without them, and I'm convinced it makes a difference.
Anyway to see the full survey, which is highly recommended as it does cover a lot of areas from punctuality to drivers appearance click here and download the full survey.
On the subject of Anglian I'm sure I read somewhere that the only vehicle left with old Anglian logos is 03 reg Scania 462, which has been conspicuous by its absence recently. On Wednesday I realised that this may not be the case, and got a pic in Beccles on Thursday.
|Anglian 459 Scania Omnicity YN05 HFJ displaying the old logo that was clearly covered by an ad when the rest of the bus was done.|
Onto First, and star of the show this week was Yarmouth Volvo B7 32061, which came back from Rotherham looking rather smart in her new Corporate livery. Now DDA compliant, she also sports some new destination screens.
|32061 positively gleaming in Yarmouth on Thursday|
BorderBus have got a new bus in E200 MX12 DYU, formally belonging to Ace Travel in Merseyside and apparently was the Fab 4 service bus. I have yet to find out if it will get a BB registration like the rest of the 146 fleet.
|BorderBus's new acquisition at Beccles on Thursday|
On the rail front I mentioned 3 weeks ago that two Class 47's, 47810 and 813 had gone back to Crewe to an uncertain future. Well clearly that was not as uncertain as everyone thought, as this week 47810 returned to become part of the short set, and yesterday 47813 returned to Norwich too. Clearly not ready to finish their days just yet!
|47810 on the Short Set in Lowestoft last February|
This Week's Posts
Time to round up the posts from this week, with links for easy access.
The Train Going Through Beccles Last Sunday the steam train Mayflower came through the area and travelled up the East Suffolk Line (up is actually South in railway terms as the "Up" line is always towards London) and Nicky and Jamie Pursey were in the right place to get some cracking pics of her.
An Ipswich Special I met up wiith Dave on Tuesday for what turned out to be an extremely non-eventful afternoon in Ipswich. The post is more entertaining than the afternoon was though!
All The Best Laid Plans Everything that could go wrong did go wrong on Wednesday, incuding Norwich coming to a complete standstill due to roadworks. Some great pics of the jams from Norwich Castle.
New Bus For BorderBus and 32061 On The Road Exactly as it says on the tin with lots more pics of those two buses.
Big Changes On The Way An analysis of the forthcoming changes to services operated by Sanders, Anglian and Konect.
9 Out Of 10 Passengers A look at the latest Passenger Survey results, and I question the attitude of being happy with a 90% Customer Satisfaction rate.
Well done to Quintin Plane and Harry Stanley, who correctly identified Chilham, Chartham, and Canterbury West as the 3 consecutive stations in Kent starting with the same letter.
This week's question comes from Joe Wilson and I am going to use him as referee as I am expecting some vigourous debate! The question is this - how many buses can you think of in Norfolk and Suffolk that are unique to their fleet. This does not include allover ads, or unique in a batch - for example although 32061 is the only ALX400 in corporate livery at GY, it is not unique at the depot as other vehicles also have that livery. I'm going to rule out vinyls too, or we will have millions of suggestions involving misspelt coolant lettering or something! Answers by email or Twitter DM.
That's about it for this Round Up. Highlights this week include a Blog outing to Cambridge on Tuesday when the three of us are going to descend on the Busway. Could be fun! Have a good week everyone.