Sunday 18 March 2018

It's A Bus Depot, Jim, But Not As We Know It!

I am sometimes accused of doing nothing but moan. Those who think that are going to be disappointed in this post as the only thing I can moan about is not having anything to moan about!

One of the universal criticisms of Go Ahead when they took over Anglianbus was thus: "You cannot run a rural depot like a London depot" Ultimately that proved to be correct as Anglian no longer exist. On Friday I travelled to Reading, which although could hardly be called rural is further away from London than my old stamping ground of Gillingham in Kent is. I had been invited to take a look round the home of Reading Buses, and must confess had been counting the days.

I had the opportunity to observe proceedings outside Reading Station for half an hour and must say it is a good place to watch buses. The sun was shining for once, and I got to really appreciate the diversity of colours and liveries that Reading Buses employ, and that every single one of them is subtle, even the brighter colours. Nothing is in your face or garish, and huge credit has to go to Ray Stenning and his Creating Desire team. I also spotted a former celebrity. Remember the famous Bristol "Poo Bus"? Originally a Scania gas bus demonstrator that saw a few weeks with Anglian. it made national headlines when it was revealed tat it had been converted to run on human waste in Bristol. Now back to its original form it is just one of Reading Buses' gas fleet with the appropriate registration BU52 GAS.

Former Poo Bus in Reading
A short walk fro Reading Station is Great Knollys Street, home of Reading Buses. It is vast! But then Reading Buses operation is vast. Over 200 buses are based there, with 500 drivers and 150 other staff making sure all runs smoothly. To put that into perspective Plumstead Depot in Southeast London holds fewer buses.

From the moment I walked through the door one word was to dominate my thoughts, that word being "nice". I can't think of another occasion where the thought "oh, that's nice" went through my head more often than it did on Friday. Take the waiting area at reception, for example.

The waiting area at Reading Buses
It wasn't long before Martijn Gilbert CEO of Reading Buses came down to greet me and take me on a tour. I've worked at a few depots and visited a few depots but this didn't have the atmosphere of your usual depot, and it took me a long time to find the right word to describe it. However, the best way I can describe the atmosphere is one of equality. There was no "us and them" feeling, indeed Martijn told me that there are no restricted areas to anyone apart from the obvious, ie control room, workshops etc. This means anyone is free to talk to and see anyone, and it seems to work. One thing impressed me no end, and that was how everyone greeted Martijn as we walked round, and Martijn in turn knew the first name of EVERYONE we encountered. With a workforce of 650 that is no mean achievement. But Reading Buses go the extra mile to keep their staff happy and involved. The facilities at GKS (Great Knollys Street) include a subsidised canteen, showers, a fully equipped gym, pool tables and even a multi faith prayer room. I was shown the trophy cabinets, full of awards Reading Buses have won, that are displayed in full view of everyone, not hidden upstairs in the boardroom. There are computer bases where drivers can access their rotas and duties, and even print them off. Driver managers are all based close to the control room, which once again enphasises the easy access to management. Ah yes, the control room.

The info wall in the control room
Dominating the control room is a wall with many screens! These screens show live tracking info, live traffic cctv and social media from various sources including the Police and customers. There are 3 controllers, the Operations Manager and roster clerk, and the atmosphere was one of the utmost efficiency combined with never ending banter. I was back in the control room later and nothing had changed.

I was showed the weekly, yes weekly internal newsletter, which contains everything from route changes to fleet news, to customer feedback - positive and negative - to driver achievements, retirements, to welcoming new recruits, the forthcoming week's canteen menu and much else. Anyone can contribute and it also provides a good vehicle for those little messages that would otherwise go on haughty notices. Another really nice touch.

Martijn then took me to the workshops, of which more later, but let's just say the main workshop is gothic! Easily big enough to house a Jumbo Jet the scope for development is huge, of which again more later.

Just one side of the main workshop.
Martijn had something he wanted to show me. If you remember from a few posts ago the Purple route 17 has had some new E400Citi gas deckers. This means that the older E400's are to be redeployed on a new Berry route, which is replacing the Pink route. However before returning to service these E400 are having a complete refurbishment to "as new" standard. Martijn was eager for me to see the comparison as an example of both before and after were in the yard. The difference is quite remarkable, with the refurbished ones boasting new floors, USB chargers, and new seats, with tables upstairs. See the comparisons for yourselves.

the contrasting liveries

Before and after interiors

Added features
Martijn took the refurbished one for a spin round the yard to see if anything rattled - it didn't, although he did spot a couple of things to his dissatisfaction, which he noted for attention. He explained that as Reading Buses replaced with new, those replaced would receive the refurbishment to "as new". It's hard not to be impressed.

It was lunchtime, and Martijn had a full engagement diary, so he left me in the capable hands of - hang on need to get this right - Head of Engineering & Innovation, John Bickerton. Not before organising lunch though, and if you ever wondered what a dynamic bus boss has for lunch I can tell you it's a fish finger sandwich! Seemed right, somehow. John and I plumped for chicken and chips and retired to his office, where we were looked after by the lovely Linda, who put up with my extreme fussiness (no beans/peas/custard please) with a big smile on her face, masking whatever she was thinking. Just something else that was nice!

I had got to know John a little on Twitter, but there is nothing like a face to face chat, and John is one of those people you like instantly, and could just sit back and listen to. John previously worked for Cosworth developing Formula 1 engines and confesses to not being a "bus person" though who he was trying to kid is anyone's guess! He maybe a bus person in a totally objective way, but if you're not interested in the objects you care for you couldn't do anything like the job John does. His attention to detail borders on the obsessive, which is no bad thing. He despises rattles, which makes us blood brothers anyway, and wants everything perfect, yet goes about it in a jovial, relaxed and seemingly stress free way. Again it could be swan syndrome (all seems calm to the eye but don't look under the water) but I don't think so. It gave the impression of someone loving his job, with full confidence in his workforce to get the job done, knowing he has the scope and freedom to utilise the innovation side of his role. A happy bunny!

John gave me a more extensive tour of the engineering side, and again demonstrated the way employees are made to feel part of the team. There is a machine shop, where anyone is permitted to bring in projects from home, as long as they can be carried in. That keeps the machines from suffering from under use, which John said was a bigger threat than any damage that might be caused. The team are happy to refill staff's car air conditioning, a gesture of goodwill that in turn generates goodwill, which reaps its own benefits. Just another way staff can feel they're not restricted to just their particular department.

The other side of the main workshop.
I hadn't intended this to be a 2 part post but there is so much more to write about I'll be up all night, so I'll post what I have now and do part 2 over the next few days, including why I spent an hour riding around Reading on an out of service E400MMC!

1 comment:

  1. Andrew Kleissner22 March 2018 at 10:52

    I love the Waiting Area - very clever and zany!